Shipping
Free Standard Shipping to 48 Contiguous US States (including DC, obviously)!
All shipping costs for intial purchase are borne by EVOKE Guitars. Guitars are carefully packed (in their included MONO case!) by EVOKE to ensure they arrive to your doorstep just as they left ours. We fully insure all of our shipments.
If you require expedited shipping, please email [email protected], subject line "EXPEDITED SHIPPING".
Signature is required to accept delivery, so please consider having the guitars shipped to your place of business if you do not plan to be home during standard delivery times. We will share you with tracking numbers provided by shipping companies to have a better idea of when you can expect your shipment to arrive.
Currently we are only shipping within the United States. Inquire for international shipping.
Currently our carriers include USPS and UPS.
If you live within ~1 hour of Washington, DC, I am happy to deliver the guitar to your door myself.
Warranty
EVOKE guitars provides a limited lifetime warranty to the original purchaser. Please see detailed Warranty terms and exceptions here.
Refund Policy
We want you to love our guitars, so please reach out to us immediatly if there is something about the insturment that doesn't meet your expectations - we want to make things right! If you ultimately decide you would like to return the instrument, please refer to our return policy below:
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Purchaser has a 48 hour approval window upon receipt; receipt is defined as when shipped product has been signed for by purchaser. After this 48 hour window, all sales are final.
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No returns will be accepted without a Return Authorization.
- To begin a return and receive a Return Authorization, email [email protected], subject line "RETURNS".
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Once receiving a Return Authorization Number, the customer has 7 days to ship the instrument to EVOKE.
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The customer is responsible for all return shipping costs and is required to fully insure shipment back to EVOKE.
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Returned guitars must be in original condition; EVOKE will inspect guitars upon receipt to assess it's condition, and the customer will pay for any necessary repairs to return the guitar to its original condition. Any repair costs will be deducted from the refunded amount.
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All refunds are processed less a 10% restocking fee, plus the initial shipping charge incurred by EVOKE when shipped to purchaser.
Privacy Policy
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Trademark Disclaimer
Any third-party brands, trademarks, copyrights, or names mentioned, or not specifically mentioned, here are used in good faith to help customers find context for how EVOKE's insturments compare. EVOKE respects the rights of the respective owners of this intellectual property fully. For any questions, concerns, or requests related to the use of intellectual property on this site, please email [email protected]